Whether you own, manage or dial at a call center, each person within this unique atmosphere contributes to employee morale and the overall company culture. Much like a family, call centers endure conflict, attrition and financial issues. Call centers also embody a microcosm of everyday society. Much like family, and of course society, improving employee moral and cultivating a healthy company culture takes work. So what are the steps to take to get there?

1. Break Room Upgrades

When a call center is running smoothly there is always going to be noise and a lot of people. This makes your break room the refuge for your employees and investing in facility upgrades is sure to give a boost to morale. Some key things to consider are coffee, snack and drink machines along with comfortable seating and entertainment. Refrigerators, microwaves and even televisions are a nice touch and will show your employees your care about their comfort. Make sure the area is kept clean by posting signage and designating individuals to maintain certain areas.

2. Regular Company Meetings And Gatherings

Company meetings give employees an opportunity to be recognized and speak freely in an open forum. Opening up a discussion on how you can improve employee morale and company culture alone is a sure way to improve the spirits of your workforce. Additionally, letting your employees know the direction the company is going in and showing respect for their contributions will make them feel as if they are a part of something and not just working for a paycheck.

3. Fun Theme Days

Taking some time out for fun is important, as positivity is essential in a call center environment. Theme days are a great way to get your employees smiling. Some great ideas include casino days, dress up days and potluck lunches for holidays. This gives your team a chance to build camaraderie and develop working relationships.

4. Performance Incentives

Having people in roles that they enjoy and encouraging their growth is certainly important, but cash and other unique incentives can be great motivators. Whether it is a cash bonus for work on a certain project, or a day off for your role in community outreach programs, performance incentives in addition to quality benefits help to show you care about your employee’s bottom line.

5. Healthy Snacks And Treats

Small gestures like handing out healthy snacks or indulgent treats can instantly improve the mood of your call center. Make sure you have enough for everyone and anyone with allergies or different dietary needs have an alternative. The types of morale boosters can be done while everyone is still working and can help boost productivity.

6. Advancement Opportunities

While bonuses, fun activities and other incentives are great for a small boost, most employees want a chance to move up to develop their career and improve their financial situation. Knowing that there is an option to turn a job into a career is a serious consideration for top employees. In order to keep in-house talent around, there needs to be an opportunity to grow. Encouraging that growth with workshops and mentorships can provide residual effects for years to come, even if the employee moves on to a different company.

7. Continued Education

An opportunity to continue their education is a major incentive to offer employees. Footing the bill or paying a portion of tuition costs will give you more capable employees and help you build a culture of employee loyalty. While it may not be affordable to send an entire workforce back to school, there are several online options that can be used to help improve their skills.

Founded in 1990, Winn Technology Group is a leading provider of global, multi-channel marketing solutions for the technology industry.   For both direct and channel sales, Winn supports demand creation, account-based marketing, channel management, digital marketing, social media, teleprospecting, lead nurturing, event marketing, database services, and inbound response management.