--- title: "The Live Touch Improves Marketing Performance: Business Intelligence Collection" description: Collection of business intelligence and integration of that intelligence into the client’s MA or CRM tools is critical to the lead nurturing process. image: https://blog.winntech.net/hubfs/images/Blog/Article_Thumbnails/Business-Intelligence.jpg --- [**](https://www.facebook.com/winntechnology/)[**](https://twitter.com/winntechnology)[**](https://www.linkedin.com/company/winn-technology-group) ** [800-444-5622](tel:1-800-444-5622) [![Winn-Logo-Digital-2017.png](https://blog.winntech.net/hs-fs/hubfs/Winn-Logo-Digital-2017.png?width=215&name=Winn-Logo-Digital-2017.png "Winn-Logo-Digital-2017.png")](https://www.winntech.net) - [Home](https://248984-hs-sites-com.sandbox.hs-sites.com/demand-generation-and-creation-marketing) - Services - [Demand Creation](https://www.winntech.net/demand-creation-solutions) - [Account-Based Marketing](https://www.winntech.net/account-based-marketing) - [Inbound Marketing](https://www.winntech.net/inbound-marketing) - [Lead Nurturing](https://www.winntech.net/lead-nurturing) - [Channel Marketing](https://www.winntech.net/channel-marketing) - [Event Marketing](https://www.winntech.net/event-marketing) - [Database Marketing](https://www.winntech.net/database-marketing) - [Inbound Response](https://www.winntech.net/inbound-reponse) - [Core Verticals](https://www.winntech.net/marketing-services-it-financial-healthcare) - [Demand Center](https://www.winntech.net/demand-center-automation-channel-direct-sales) - [About](https://www.winntech.net/about-winn-technology-group) - [News](https://blog.winntech.net/news) - [Leadership Team](https://www.winntech.net/leadership-team) - [Community Commitment](https://www.winntech.net/community-commitment) - [Partners](https://www.winntech.net/partners) - [Careers](https://www.winntech.net/careers) - [Resources](https://www.winntech.net/demand-generation-resources) - [Contact](https://www.winntech.net/contact-winn-technology-group) - [Blog](https://blog.winntech.net/winn-demand-blog) [![GET A QUOTE](https://no-cache.hubspot.com/cta/default/248984/70155082-2382-47ea-be63-11fb663c6f10.png)](https://cta-redirect.hubspot.com/cta/redirect/248984/70155082-2382-47ea-be63-11fb663c6f10) # Demand Generation Blog ### Never miss an update! Subscribe to our blog. # The Live Touch Improves Marketing Performance: Business Intelligence Collection Posted by [Jude Woodward](https://blog.winntech.net/winn-demand-blog/author/jude-woodward) on Dec 18, 2014 3:02:00 PM - [Tweet](https://twitter.com/share) ![BusinessIntelligence.jpeg](https://blog.winntech.net/hs-fs/hubfs/images/Blog/BusinessIntelligence.jpeg?width=299&height=224&name=BusinessIntelligence.jpeg "BusinessIntelligence.jpeg")Much has been written in the last few years about the dramatic shift in how technology buyers educate themselves about new solutions. Once very dependent on sales professionals for the majority of the education process, buyers are now using search techniques, email, blogs, video, webinars, and social media for this process. However, according to B2B marketing research firm DemandGen Report, 77% of buyers do not follow a traditional buying path which means their online actions or digital behavior may not accurately indicate where they are in the buying process. That’s a compelling reason to integrate human touch points into your lead-to-close process. In combination with marketing automation (and other multi-channel strategies), the live touch plays a key role in lead life cycle management, directly impacting marketing performance. The live touch makes significant contributions in the following areas: 1. [Prospect Qualification](https://www.winntech.net/index.cfm/winn-demand-blog/live-touch-improves-marketing-performance-prospect-qualification/) 2. [Relationship Development](https://www.winntech.net/index.cfm/winn-demand-blog/prospect-relationship-development/) 3. **Collection of Business Intelligence** 4. Ensuring Optimal Email Coverage, and 5. Enhancing Data Quality Over the next few weeks, we will review each of these areas. Today, let’s look at how the collection of business intelligence impacts marketing performance. **Business Intelligence Collection** Collection of business intelligence and integration of that intelligence into the client’s MA or CRM tools is critical to the lead nurturing process. Information garnered through outbound calling and Internet research will enhance your messaging, content development, and touch calendar, guiding your lead nurturing scoring strategies. The type of BI collected will vary by industry, the solution, and the target contact. Through outbound calling, marketers learn about competitive solutions in place, relevant contract expiration dates, the current IT environment and its limitations, and future plans, as well as identification and validation of decision-makers and influencers of the buying process. Marketers can clarify their understanding of the specific business pains and needs their solution will address, providing the sales team with an in-depth profile of each actionable lead. Topics: [Account Based Marketing](https://blog.winntech.net/winn-demand-blog/topic/account-based-marketing), [Lead Nurturing](https://blog.winntech.net/winn-demand-blog/topic/lead-nurturing), [Live Touch](https://blog.winntech.net/winn-demand-blog/topic/live-touch), [Teleprospecting](https://blog.winntech.net/winn-demand-blog/topic/teleprospecting) [![Free Inbound Marketing Assessment CLICK HERE](https://no-cache.hubspot.com/cta/default/248984/7885f1ce-b7c1-4675-b6f4-fd5fb35b2250.png)](https://cta-redirect.hubspot.com/cta/redirect/248984/7885f1ce-b7c1-4675-b6f4-fd5fb35b2250) ### Recent Posts ### Posts by Topic - [Marketing (221)](https://blog.winntech.net/winn-demand-blog/topic/marketing) - [Inbound Marketing (188)](https://blog.winntech.net/winn-demand-blog/topic/inbound-marketing) - [Digital Marketing (100)](https://blog.winntech.net/winn-demand-blog/topic/digital-marketing) - [Social Media (72)](https://blog.winntech.net/winn-demand-blog/topic/social-media) - [Channel Marketing (63)](https://blog.winntech.net/winn-demand-blog/topic/channel-marketing) - [Growth Marketing (63)](https://blog.winntech.net/winn-demand-blog/topic/growth-marketing) - [Event Marketing (43)](https://blog.winntech.net/winn-demand-blog/topic/event-marketing) - [Email Marketing (30)](https://blog.winntech.net/winn-demand-blog/topic/email-marketing) - [Multi-Channel Marketing (30)](https://blog.winntech.net/winn-demand-blog/topic/multi-channel-marketing) - [SEO (28)](https://blog.winntech.net/winn-demand-blog/topic/seo) - [Teleprospecting (27)](https://blog.winntech.net/winn-demand-blog/topic/teleprospecting) - [Account Based Marketing (26)](https://blog.winntech.net/winn-demand-blog/topic/account-based-marketing) - [Lead Nurturing (24)](https://blog.winntech.net/winn-demand-blog/topic/lead-nurturing) - [Lead Generation (21)](https://blog.winntech.net/winn-demand-blog/topic/lead-generation) - [Branding (20)](https://blog.winntech.net/winn-demand-blog/topic/branding) - [Demand Generation (10)](https://blog.winntech.net/winn-demand-blog/topic/demand-generation) - [Marketing Automation (10)](https://blog.winntech.net/winn-demand-blog/topic/marketing-automation) - [Trade Shows (10)](https://blog.winntech.net/winn-demand-blog/topic/trade-shows) - [Live Touch (7)](https://blog.winntech.net/winn-demand-blog/topic/live-touch) - [Video (6)](https://blog.winntech.net/winn-demand-blog/topic/video) - [Medtech (5)](https://blog.winntech.net/winn-demand-blog/topic/medtech) - [Pay Per Click (5)](https://blog.winntech.net/winn-demand-blog/topic/pay-per-click) - [Business Process Outsourcing (2)](https://blog.winntech.net/winn-demand-blog/topic/business-process-outsourcing) - [Sales (2)](https://blog.winntech.net/winn-demand-blog/topic/sales) - [AQLs (1)](https://blog.winntech.net/winn-demand-blog/topic/aqls) - [News Release (1)](https://blog.winntech.net/winn-demand-blog/topic/news-release) - [Product Support (1)](https://blog.winntech.net/winn-demand-blog/topic/product-support) [see all](https://blog.winntech.net/winn-demand-blog/the-live-touch-improves-marketing-performance-business-intelligence-collection#) [![LEARN MORE](https://no-cache.hubspot.com/cta/default/248984/72ea06aa-eb5a-47db-81c2-65c508088e3a.png)](https://cta-redirect.hubspot.com/cta/redirect/248984/72ea06aa-eb5a-47db-81c2-65c508088e3a) [** ** ](https://www.facebook.com/winntechnology/) [** ** ](https://twitter.com/winntechnology) [** ** ](https://www.linkedin.com/company/winn-technology-group) [Privacy Policy](https://www.winntech.net/privacy-policy) 523 Palm Harbor Blvd. Palm Harbor, FL, 34683 800-444-5622 [info@winntech.net](mailto:info@winntech.net) © 2026 Winn Technology Group [Template By Brand Builder Solutions](https://www.brandbuildersolutions.com/)