PALM HARBOR, Fla. (December 2015) – Winn Technology Group announces launch of level-one help desk and support for Global 100 financial institution.
“It’s a compliment when a long time client comes to us to expand their services. The fact that they entrust us to provide up to the minute support and customer service to their client base, means they are happy with the product we deliver,” said Geoff Swallow, CEO of Winn Technology Group.
A level-one help desk gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Help desk is a critical element of customer engagement and helps fix the problems customers have related to the product or service. Proactively helping customers fix their problems can significantly boost customer satisfaction and reflect positively on future sales.
The dedicated Help Desk team at Winn Technology group has undergone extensive training for the client regarding all aspects of the service provided, whether it’s helping a customer reset their password or simply walking them through the new portal system, the team is available, informative and accommodating.
About Winn Technology Group, Inc.
Founded in 1990, Winn Technology Group is a leading provider of global, multi-channel marketing solutions for the technology industry. For both direct and channel sales, Winn supports demand creation, account-based marketing, channel management, tele-prospecting, lead nurturing, event marketing, database services, and inbound response management. Our financial expertise includes supplier enrollment, dynamic discounting, and product support. Winn communicates daily with IT, line of business, and executive level contacts responsible for making technology purchasing decisions. For more information, visit www.winntech.net, contact firstname.lastname@example.org or call us at 800-444-5622.